Experience

Red Hat

UX Design Manager, Partner Ecosystem & Applied AI

Apr 2025 - Present

Leading user experience strategy for Red Hat's applied AI products and partner ecosystem web properties.

• Managing 3 UX design teams (12 designers total), including 1 direct report manager

• Delivering conversational AI experiences from concept to deployment, including intelligent agent interfaces and product installation assistants

• Partnering with Product Management and Engineering leadership to integrate AI-driven UX into enterprise product strategy

• Championing design systems and accessibility standards across AI touch points

UX Design Manager, Customer & Partner Success

Feb 2024 - Apr 2025 Cincinnati, Ohio (remote)

Led UX strategy for customer support tools and partner ecosystem experiences.

• Directed 15 designers across 4 teams, including Creative Direction and Design Operations

• Expanded design scope to unify customer and partner digital experiences, improving satisfaction metrics

• Maintained 12-year streak of award-winning support websites (ASP Top Scoring 2021-2024)

• Established design governance frameworks across global teams through Design Program Office

Manager of Design, Digital Experience

Oct 2021 - Feb 2024 Cincinnati, Ohio (remote)

Managed global product design teams supporting enterprise customer support functions

• Co-founded Design Program Office to establish governance and standards across 100+ global designers

• Implemented IBM Enterprise Design Thinking methodology, improving cross-functional collaboration

• Built scalable critique processes and design quality frameworks

Associate Manager, Product Design

January 2019 - October 2021 Austin, Texas

• Led team to standardize UX and technology stack across 60+ community project websites

• Developed design system enabling engineering teams to manage content workflows independently

• Reduced infrastructure costs by migrating community websites to self-hosted solutions

Senior UX Designer - Open Source Community Projects

Jul 2017 - Jan 2019 Austin, Texas (hybrid)

• Standardized UX and analytics frameworks across multiple community web properties

• Facilitated collaboration between engineering teams and users through research and data analysis

• Drove user migration strategy from open source community to enterprise offerings

UX Designer - Developer Experience

Jan 2015 - Jun 2017 Austin, Texas (on-site)

• Designed brand system and event experience for developer-focused community program

• Produced keynote presentations and video content for Red Hat Summit and DevNation events

Revels + Brock